Privacy Policy

taka win collects various types of information from its members. This information falls into two main categories — information you provide directly, and information collected automatically.

1.1 Information You Provide Directly

During registration and account management, you provide the following information directly:

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Password and security information (stored in encrypted form)
• National ID or passport number (during identity verification)
• Mobile banking account details (bKash, Nagad, Rocket, or Upay — for processing transactions)

1.2 Automatically Collected Information

When you use the taka win platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of access to the platform, session duration, and pages visited
• Information collected through cookies and similar tracking technologies
• Gaming history and betting activity records

taka win uses collected information only for specific and lawful purposes. No information is used unnecessarily or for undisclosed purposes.

2.1 Service Delivery and Account Management

• Creating, verifying, and ensuring secure login for accounts
• Processing financial transactions including deposits and withdrawals
• Properly providing bonuses, rewards, and VIP benefits
• Providing customer support via 24/7 live chat and email

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring and investigating suspicious transactions
• Age verification (confirming 21+) and identity authentication

2.3 Service Improvement and Communication

• Analysing and improving platform performance
• Informing you about relevant offers and services
• Diagnosing and resolving technical issues

To ensure the security of your information, taka win has put in place multiple layers of technical and procedural safeguards.

3.1 Technical Safeguards

All data is transferred using SSL (Secure Socket Layer) encryption technology. Stored data is kept on secure servers in encrypted form. Passwords are never stored in plain readable form — they are converted using advanced hashing algorithms before being stored.

3.2 Retention Period

All information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a further period to meet applicable legal obligations. Financial transaction records are retained for a particularly extended period.

3.3 Internal Access Controls

Only authorised staff have access to your personal information, and only to the extent required for their responsibilities. All staff are required to operate under confidentiality agreements.

taka win does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in specific circumstances in order to provide services:

4.1 Service Partners

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process financial transactions. These partners also operate under their own privacy policies and are committed to protecting information.

4.2 Legal Obligations

Information may need to be disclosed to comply with a court order or applicable legal requirement. In such cases, taka win provides only the minimum information necessary.

4.3 Platform Operations

Game software providers (such as Pragmatic Play, PG Soft, Evolution, or JILI) may receive limited information necessary to operate their games, but this relates only to platform activity and does not reveal personal identity.

taka win uses cookies and similar technologies to improve the platform experience and remember user preferences.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic platform functionality
• Functional Cookies: To remember language preferences, display settings, and similar preferences
• Analytics Cookies: To understand how the platform is used and to improve services

5.2 Cookie Controls

You can limit or disable cookie acceptance by changing your browser settings. Please note, however, that disabling essential cookies may cause some important platform functions to not work properly.

As a taka win member, you have several rights over your own information, which you can exercise at any time.

6.1 Right to View and Correct Information

You have the right to view the personal information stored in your account and to request corrections where needed. Contact our support team to update any incorrect or outdated information.

6.2 Request to Delete Information

In certain circumstances you may request deletion of your personal information. However, financial transaction records and information that is legally required to be retained may fall outside the scope of such a request.

6.3 Opting Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. However, necessary account-related notifications (such as transaction confirmations) will continue to be sent.

6.4 Rights Related to Responsible Behaviour

You have every right to use the self-control tools described in our Responsible Gaming section. Activating these tools will update your account information accordingly.

taka win strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from any minor. Age verification steps are taken at the time of registration, and if there is any suspicion that an account belongs to a minor, it is suspended immediately.

If you believe a minor's information has been collected by mistake, please notify our support team immediately — we will take the necessary steps as quickly as possible.

taka win may update this Privacy Policy when necessary. You will be notified of any significant changes by email or through a notification within the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

You are advised to visit this page regularly to stay informed of any policy changes. The date of the most recent update will always be shown at the top of this page.

To learn more about taka win's overall service terms, you can read our About Us section, which contains information about the platform's goals and values.

taka win may store or process certain data on international servers as required to operate its technical services. In such cases, it is always ensured that the standard of data protection is consistent with the level set out in this Policy.

Whenever data is exchanged with any third party, appropriate security is ensured through data protection agreements.

taka win makes every effort to protect your information, but it is not possible to guarantee 100% security in any internet or information technology system. We commit to notifying you of any security incident within the timeframe required by applicable law.

This Privacy Policy applies only to the taka win platform. If you connect to any third-party service from within our platform, that service's own privacy policy will apply — taka win is not responsible for that.